RETENTION MANAGER

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RETENTION MANAGER

We are a dynamically growing, ambitious, active, goal oriented company. We are looking for an Retention Sales manager to join our growing team.

YOU ARE:

  • Analytical minded

  • Dependable

  • Detail oriented

  • Multi-tasker

  • Quick learner

  • Coachable

  • Problem Solver

SOME OF WHAT YOU WILL BE DOING:

  • Strong attempt to save all accounts that request to close

  • Sense of urgency to save and/or maintain merchant relationships

  • Work to ensure 100% visibility to management of Retention efforts and any issues

  • Run various reports for Retention and upper management

  • Perform light level rate reviews as needed to save an account

  • Document issues accurately in established databases

  • Liaise with other departments to identify issues, solve problems or share communication

  • Continuously seek to improve Retention initiatives within the company

REQUIRED EXPERIENCE:

  • 2+ years in Retention (Binary/Forex)

PREFERRED EXPERIENCE:

  • Merchant services support experience

  • Call Center Experience

  • Experience with retention

WE OFFER:

  • The first month work under an employment agreement;

  • Trial period — 1 month;

  • Official employment after probation;

  • Comfortable work conditions;

  • Friendly supportive team;

  • Handsome compensation;

  • Mon-Fri;

  • Opportunities for professional growth and career development;

  • Comfortable office with all the facilities in the heart of Kiev.

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